Guide Interviews

user research is essential to a great user experience

learn more

Get a FREE guide that explains how to ask the right questions to get the best answers during customer interviews.

Get honest and authentic responses from interview participants
Get customer feedback that can be used to improve your product
Avoid lost time and money because of bad customer interview sessions

Start getting the most from Customer Interviews

Your privacy is very important to us!

What you will learn from this Best Practice Guide

Formulate Good Questions

Get best practices for keeping interview questions short & simple, focused on problems and focused on recent experiences,

Write Non-biasing Questions

Encourage interview participants to tell you how they really feel—as opposed to what they think you want to hear or what is most acceptable.

Test Your Interview Questions

Conduct a pilot to validate a number of very important aspects of your interview to avoid spending time and money you can’t get.

a very knowledgeable, engaging, and thoughtful teacher

UX ResearcherUX Consulting Firm, Seattle, WA

workshop was a perfect mix of theory and practical… structured well to cover the entire umbrella of research from problem statement to presenting the final results.

HCI StudentUniversity of Washington, Seattle

the best parts of the workshop… user application and seeing how the tools can be applied in different situation.

UX ConsultantProfessional Services Firm, Seattle, WA

the workshop activities were a lot of fun

Graduate studentLearning Sciences and Human Development

Peek Inside the Guide to Conducting Better Customer Interviews

Understanding UX Research

About the author

Terrance Kirkwood is the Senior User Experience Researcher for Microsoft’s Mobile Device Management Team for both Enterprise and Education. In addition to his 12 years of UX work at Microsoft, he provides UX consulting to technology startups and mentoring for college and high school students. Terrance holds a master’s degree in Human-Computer Interaction from DePaul University in Chicago.

Other Best Practice Guides from Creativity Different

Understanding UX Research

CDUX Guide Cover - Understanding - 400x518

Add UX Research practices to your product development process, even if you don’t have a UX Researcher!

learn more

Lean UX Research

Learn about simple and inexpensive UX Research methods any Designer or Product Manager can use .

learn more

Desirability Study

CDUX Guide Cover - Desirability - 400x518

Evaluate the visual appeal of your UX designs with a powerful UX Research method.

learn more

Get the free Guide now

Sign-up for the CDUX newsletter and get the free Guide to Conducting Better Customer Interviews.